FREE SHIPPING
on all orders over $69.00
Or $6.95 Flat Rate!

Shipping & Returns

Shipping Information

At ShiyPetStore.com we strive to minimize your shipping charges. Shipments will be via USPS, FedEx or UPS. We take pride in being prompt shipper. We process your order the day we receive it. Orders typically ship in 1 to 3 business days, Monday to Friday. We do not ship on Saturday, Sunday and holidays. Texas residents will be charged 8.25% for sales tax.

Free Shipping

All purchase over $69.00 qualifies for FREE SHIPPING!
(Exclusions apply. Please see below for offer details)

The types of items that qualify for free shipping include:

  • Dogs and cats Treats
  • Dog Chews & Bones
  • Vitamins & Supplements
  • Grooming Supplies
  • Toys & Books
  • Collars & Leashes
  • And Much More!

Exclusions

  • Dog food, cat food, cat litter, and oversized items (such as beds, crates, gates, etc)
  • Sales Items
  • Free Shipping applies only to online orders placed on ShinyPetStore.com and shipping within the contiguous 48 states [not APO/FPO, Alaska, Hawaii, or international orders].
  • All Free Shipping orders will be sent via Post Office Standard Delivery or Ground Service, at our discretion, which may take up to 14 days in transit, plus 1 to 2 days for order processing [not including Sundays]. If you need the order urgently, we suggest you upgrade to Priority Mail or FedEx Ground service.
  • Free Shipping does not apply to orders placed by phone, mail, or fax.
  • Free Shipping cannot be combined with other coupon code offers.
  • No rain checks or adjustments for items that are back ordered.

Return Policy

We want you be 100% satisfied with your purchase. If you are not absolutely happy with your purchase we'll gladly refund the cost of item as long as it is shipped back to us within 7 days after you received the item. All returns must include all original items undamaged, in re-saleable condition, all original packaging including manuals, warranty forms, etc.

Books, CDs and open packages of food, treats and vitamins are not refundable.

Shipping and handling fees are not refundable. Customer is responsible for shipping costs incurred shipping products back. You must obtain a Return Authorization Number from us prior to returning an item. we recommend you use a carrier that will insure your package and supplies tracking information. Please save the carrier receipt until you receive your refund.

We appreciate your business and strive to provide you the best buying experience possible. If you are unhappy with your purchase or have any question about our product, price or shipping please contact us via email. We are here to help.

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